Top 10 Features in ServiceNow's Rome Release You Need to Know

ServiceNow's Rome release brings a host of new features and improvements that can significantly enhance your organization's workflow and efficiency. In this article, we'll explore the top 10 features you should be aware of.

1. AI-Powered Service Operations

Rome introduces enhanced AI capabilities that can automatically categorize and route incidents, predict outages before they occur, and recommend solutions based on historical data. This can dramatically reduce resolution times and improve service quality.

2. Mobile App Builder

The new Mobile App Builder allows administrators to create custom mobile experiences without coding. You can now design, configure, and deploy mobile apps that work seamlessly with your ServiceNow instance.

3. Process Automation Designer

Rome's Process Automation Designer provides a visual interface for creating and managing workflows. This drag-and-drop tool makes it easier to design complex business processes without extensive technical knowledge.

4. Employee Center

The Employee Center is a unified portal that brings together services from across the enterprise. It provides a single access point for employees to find information, request services, and get support.

5. Virtual Agent Enhancements

ServiceNow's Virtual Agent has been enhanced with natural language understanding capabilities, making it more effective at resolving user queries without human intervention.

6. Universal Request

Universal Request simplifies the process of requesting services across different departments. Users can now submit requests through a single interface, regardless of which department will fulfill them.

7. Performance Analytics Improvements

Rome includes significant improvements to Performance Analytics, with new visualization options, enhanced reporting capabilities, and better integration with other ServiceNow applications.

8. Security Operations Enhancements

Security Operations in Rome offers improved threat intelligence, automated vulnerability response, and enhanced integration with third-party security tools.

9. App Engine Studio

App Engine Studio is a new low-code development environment that makes it easier for developers of all skill levels to build applications on the Now Platform.

10. Integration Hub Expansion

Rome expands the Integration Hub with new spokes and improved capabilities for connecting ServiceNow with other enterprise systems.

Conclusion

ServiceNow's Rome release represents a significant step forward in the platform's capabilities. By leveraging these new features, organizations can improve service delivery, enhance employee experiences, and drive greater operational efficiency.