Complete Guide to ServiceNow CSA Certification in 2025

The ServiceNow Certified System Administrator (CSA) certification is one of the most sought-after credentials in the IT service management industry. This guide will help you prepare for and pass the exam on your first attempt.

Understanding the CSA Certification

The CSA certification validates your ability to configure and use ServiceNow as a system administrator. It covers a wide range of topics, including user interface and navigation, user administration, database administration, service catalog, and more.

Exam Format and Structure

The CSA exam consists of 60 multiple-choice questions, and you have 90 minutes to complete it. You need a score of 70% or higher to pass. The exam is available in proctored format at testing centers or as an online proctored exam.

Key Topics to Master

To succeed in the CSA exam, you need to have a solid understanding of the following areas:

• User Interface and Navigation
• User Administration
• Form Configuration
• Data Schema
• Service Catalog
• Flow Designer
• Reporting and Performance Analytics
• Data Import and Export
• Instance Security
• Service Portal

Preparation Resources

Here are some resources that can help you prepare for the CSA exam:

• ServiceNow Documentation: The official ServiceNow documentation is a comprehensive resource that covers all aspects of the platform.
• ServiceNow Now Learning: ServiceNow offers a variety of training courses and learning paths specifically designed for the CSA certification.
• Practice Exams: Taking practice exams can help you assess your readiness and identify areas where you need more study.
• Hands-On Experience: Nothing beats hands-on experience. Make sure to practice in a ServiceNow instance as much as possible.

Study Plan

Here's a recommended 8-week study plan for the CSA exam:

• Weeks 1-2: Focus on User Interface, Navigation, and User Administration
• Weeks 3-4: Study Form Configuration and Data Schema
• Weeks 5-6: Learn about Service Catalog and Flow Designer
• Weeks 7-8: Cover Reporting, Performance Analytics, and review all topics

Exam Day Tips

On the day of the exam, make sure to:

• Get a good night's sleep
• Arrive at the testing center early (or set up your online proctoring environment in advance)
• Read each question carefully
• Manage your time effectively
• If you're unsure about a question, mark it and come back to it later

After the Exam

If you pass the exam, congratulations! Your certification is valid for three years. To maintain your certification, you'll need to take the latest version of the exam before your certification expires.

Conclusion

The ServiceNow CSA certification is a valuable credential that can open up new career opportunities. With the right preparation and study plan, you can pass the exam on your first attempt and join the ranks of certified ServiceNow professionals.